Characteristics of TQM

Characteristics of TQM

Characteristics of TQM may be explained in terms of Customer is important, System of controls, Prevention than detection, roles & responsibilities defined, Zero defect, Wastage & Losses, and right at first time.

1.    Customer is most Important

Customer is placed at highest priority in the Total Quality management. It means that there is no compromise on customer satisfaction under TQM concept. Entity shall made all effort to achieve customer satisfaction.

2.    System of Controls

TQM requires a proper system of control within organization. It is important to note that without such system total quality is not achievable. An effective system of control is required at each level within organization.

3.    Prevention than Detection

Prevention is focused in the Total Quality Management (TQM). Product defect should be prevented rather than detected and corrected. There are a lot of costs associated with detection & correction; therefore organization should not incur those costs.

4.    Roles & Responsibilities Defined

Roles & responsibilities are well defined in Total Quality management. The quality responsibilities are well define & communicated to concerned persons. The roles of responsible persons for quality management are also well communicated to responsible person.

5.    Zero Defect is Possible

Total Quality Management speaks for Zero defect in the product. It means that organization will provide the promised product to the customer without defect and as per customer satisfaction. All efforts are made by entity to achieve the defect free product.

6.    Wastage & Losses not Desirable

Total Quality management system says about the minimum possible wastage (normal loss) and there are no reasons acceptable for abnormal losses & wastage. it is important to note that some losses are unavoidable in nature (normal losses), these losses are acceptable under TQM.

7.    Right at First Time

Total Quality Management strongly believes in right product at first time. There is no concept to detect and correct the defect under the total quality management. It means that there should not be a haste to launch the product on the assumption that defect may be removed later on.

8.    Poor Quality is Costly

There are number of cost associated with poor quality, therefore poor quality is not acceptable under any circumstances in Total Quality Management