Performance Pyramids Theory Characteristics

Performance Pyramids Theory Characteristics

1.    Different level

Pyramids approach focuses on fact that organization work at different level. It means that different department and manager have different tasks and objectives and every department is interested to achieve those objectives.

2.    TOP Level Objective is Target

Every level of hierarchy have different performance targets, however, each level should support top level objective. It means despite having different objective, there is a linkage between these objective i.e. lower hierarchy objectives should support higher hierarchy objective.

3.    Customer Satisfaction

Customer satisfaction is one of the key objectives .it means customer satisfaction should be given due consideration by the organization and any negligence in this part is not acceptable situation for organization.

4.    Flexibility

Organization must be flexible both internally & externally. It means that organization must be able to respond the changes occurring in the business world. In modern world the business required dynamic approach for existence and growth.

5.    Productivity

Organization must focus on the productivity i.e. effective utilization of resources. In modern business competitive advantages is key for success, organization should increase the productivity of the organization to be more competitive.